FEWA Bill Check – How to View and Pay Your Electricity and Water Bills in the UAE
Federal Electricity & Water Authority, now known as Etihad Water & Electricity, is the exclusive provider of water and electricity services for the Northern Emirates in the UAE. This includes Ajman and Umm Al Quwain. Understanding how to handle your FEWA bills is important for all types of customers, including homeowners, tenants, and business owners.
FEWA’s digital services allow you to monitor your water and energy usage, as well as check your bill, download it, and pay online. The guide will walk you through the various methods, provide tips on efficient usage, and explain how to fix common billing problems.
It is important to check your FEWA bill
There are several advantages to monitoring your FEWA invoice:
- Understanding consumption patterns – Monitor your monthly water and electricity usage to detect unusual leaks or spikes.
- Pay your bills on time – By checking the bill before it is due, you can avoid late payments.
- Budgeting – Know your utility bills to keep your business or household expenses in check.
- Early detection of billing errors is essential.
FEWA Bill Payment Methods Overview
| Payment Method | Convenience Level | Available Hours | Payment Types |
| Online Portal | High | 24/7 | Credit/Debit Card, E-Wallets |
| Mobile App | High | 24/7 | Credit/Debit Card, E-Wallets |
| Banks (Online/Mobile) | High | 24/7 | Direct Debit / Bank Transfer |
| Self-Service Kiosks | Medium | 24/7 | Cash, Card |
| Exchange Companies | Medium | Business Hours | Cash, Card, Multi-currency |
| Emirates Post Offices | Medium | Business Hours | Cash, Card |
| Direct Debit / Auto-Payment | High | Automatic | Bank Account Deduction |
How to check your FEWA bill
FEWA offers multiple methods of checking your bill, both digitally and offline, to suit all tastes.
1. FEWA Online portal
You can easily access your bills on the official FEWA site:
How to check your bill online:
- The official FEWA website is available.
- Find the section “View Bill” (or “Check Bill“)
- Use your registered email address or account number to log in.
- Choose the billing cycle to view past or current bills.
- Print and download bills as a reference.
Users can also view their billing history, meter information, payment status, and consumption trends.
2. FEWA App for Mobile
Bill management is now available on your mobile device with the FEWA Mobile App.
Features:
- View your current bill and past bills instantly.
- Secure payments can be made using debit/credit cards or electronic wallets.
- Get SMS or push notifications about due dates, billing generation, and confirmations.
- Smart meter integration allows you to track daily electricity and water usage.
What to use:
- You can download the app via Google Play Store, Apple App Store.
- Please enter your login details.
- Choose the invoice you wish to pay or view.
- Pay online and you will receive an electronic receipt.
3. Paying via banks
Many UAE banks accept direct FEWA bills payments
- Online banking and mobile applications are available.
- Click on “Bill Payments – FEWA Bill”.
- Confirm payment by entering your FEWA Account Number.
- Keep the confirmation receipt.
Benefits:
- Automated scheduling of recurring payments.
- Reduces the risk of late payment with direct debit
- Integrated with bank protections, secure and protected.
4. Self-Service Kiosks
Self-service kiosks are available 24/7 to pay FEWA bills.
- They are located in residential areas, shopping centers, and transportation hubs.
- Verify the invoice, enter your account number and pay with cash or credit card.
- You will receive a receipt by email.
Advantages:
- Multilingual interface.
- Bill updates in real-time.
- Customers without Internet access can still use the service.
5. Payment via Exchange Companies
FEWA can be paid at authorized exchange houses like Al Ansari Exchange, Lulu Exchange or Al Ansari Exchange.
- You can visit the branch by bringing your account number.
- You can pay with cash or a card.
- Get a receipt for your payment.
Advantages:
- Operating hours extended
- Multiple Locations for Convenience
- Multi-currency payments available.
6. Payment at Emirates Post Offices
Emirates Post Offices accept FEWA payments.
- You will need to present your account number when paying for utilities.
- You can pay with cash or a card.
- Documents must be accompanied by an official receipt.
Advantages:
- The Northern Emirates are covered by a wide coverage.
- Employees familiarized with the utility billing process.
- Reliable receipt documentation.
7. Pay by Direct Debit or Autopay
You can set up automatic payments through your bank, or FEWA.
- The due date is automatically taken off the bill.
- Pay on time and avoid late fees.
- Budgeting software for businesses and households.
Participating Banks for FEWA Online Payments
| Bank Name | Online Banking | Mobile Banking |
| Emirates NBD | Yes | Yes |
| Abu Dhabi Commercial Bank (ADCB) | Yes | Yes |
| Ajman Bank | Yes | Yes |
| Commercial Bank of Dubai (CBD) | Yes | Yes |
| Dubai Islamic Bank | Yes | Yes |
| Emirates Islamic Bank | Yes | Yes |
| First Abu Dhabi Bank | Yes | Yes |
| National Bank of Fujairah | Yes | Yes |
| RAK Bank | Yes | Yes |
| Sharjah Islamic Bank | Yes | Yes |
| United Arab Bank | Yes | Yes |
| Abu Dhabi Islamic Bank (ADIB) | Yes | Yes |
Monitor Your Electricity and Water Consumption
FEWA offers tools that help users track their water and energy usage and optimise it:
- Comparing your usage to previous months.
- Smart Meters: Monitor electricity and water usage in real time.
- Get alerts via SMS or email for upcoming payments, power outages and unusually high consumption.
- Energy-Saving Tips:
- Energy-efficient LEDs and appliances are best.
- Repair leaks and install low-flow devices.
- Air conditioning systems should be adjusted to maximize efficiency.
How to troubleshoot high FEWA bills
Your bill may be unusually large:
- Check for Billing Mistakes – Verify meter readings match system records. If you find discrepancies, contact customer service.
- Identify high energy devices – replace old or inefficient appliances.
- Unreported leaks in the water system can lead to higher bills.
- Energy Efficiency Programs – FEWA provides incentives on solar panels and energy efficient appliances.
FEWA Customer Service
Please contact us for assistance.
- Hotline: 800 3392
- Website: FEWA / Etihad We Official Website
- Email: info@etihadwe.ae
- Download the Mobile App for iOS and Android
- Visit the Customer Centers in your locality for personal support.
Conclusion:
Managing your FEWA bills has never been simpler. FEWA offers a variety of ways for bill payment and checking, including an online portal, mobile application, bank, ATM, exchange, post office or automatic debit.
Residents and business owners in the Northern Emirates who regularly monitor their consumption and use energy-saving techniques can avoid unnecessarily high charges and enjoy smooth utility service.
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FAQs (Frequently Asked Question)
1. What is the date of my FEWA invoice?
The due date can be found on every bill.
2. How can I pay for my FEWA online bill?
Yes. Payments can be made 24/7 using the mobile app or official website.
3. Do I have to pay in a post office or exchange house?
Yes.
4. How do I pay for my bill?
It is important to have your FEWA account number. Depending on the method, your mobile phone number may be required.
5. Do online payment fees apply?
No. FEWA/Etihad does not charge any additional fees to process online payments. The banks may have different policies.